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Performance Analysis and Optimization of Inbound Call Centers (Lecture Notes in Economics and Mathematical Systems) PDF




by Raik Stolletz : Performance Analysis and Optimization of Inbound Call Centers (Lecture Notes in Economics and Mathematical Systems)

ISBN : #3540008128 | Date : 2003-06-04

Description :

PDF-357fd | The material presented in this book is a result of my work in the field of call center management during the period 1999-2002. The focus is on the perfor­ mance analysis and optimization of inbound call centers. Since call arrivals and call-handling times are often random in inbound call centers, this thesis concentrates on the performance analysis and optimization using queueing models. This boo… Performance Analysis and Optimization of Inbound Call Centers (Lecture Notes in Economics and Mathematical Systems)


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[Pub.19htY] Performance Analysis and Optimization of Inbound Call Centers (Lecture Notes in Economics and Mathematical Systems) PDF | by Raik Stolletz


Performance Analysis and Optimization of Inbound Call Centers (Lecture Notes in Economics and Mathematical Systems) by by Raik Stolletz

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Return of the Hustle: The Art of Marketing With Music PDF




by Eric Sheinkop : Return of the Hustle: The Art of Marketing With Music

ISBN : #1137582006 | Date : 2016-04-05

Description :

PDF-624ac | Has a commercial ever brought you to tears? Has a movie ever inspired you so much you change your way of life? Has the series finale of a television show ever broken your heart? Has a video game ever altered your perception of reality? If you’re like most consumers, you answered ‘yes’ to at least one of those questions. Whether you remember it or not, the music of that ad, film, show or game proba… Return of the Hustle: The Art of Marketing With Music


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Return of the Hustle: The Art of Marketing With Music by by Eric Sheinkop

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Western European Perspectives on the Development of Public Relations: Other Voices (National Perspectives on the Development of Public Relations) PDF




: Western European Perspectives on the Development of Public Relations: Other Voices (National Perspectives on the Development of Public Relations)

ISBN : #1137427493 | Date : 2015-04-08

Description :

PDF-c2aeb | The National Perspectives on the Development of Public Relations: Other Voices series is the first to offer an authentic world-wide view of the history of public relations. It will feature six books, five of which will cover continental and regional groups. This book in the series focuses on Western Europe…. Western European Perspectives on the Development of Public Relations: Other Voices (National Perspectives on the Development of Public Relations)


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The Other Side of Innovation: Solving the Execution Challenge (Harvard Business Review (Hardcover)) PDF




by Vijay Govindarajan : The Other Side of Innovation: Solving the Execution Challenge (Harvard Business Review (Hardcover))

ISBN : #1422166961 | Date : 2010-09-02

Description :

PDF-4ae2c | Companies can’t survive without innovating. But most put far more emphasis on generating Big Ideas than on executing them—turning ideas into actual breakthrough products, services, and process improvements.That’s because “ideating” is energizing and glamorous. By contrast, execution seems like humdrum, behind-the-scenes dirty work. But without execution, Big Ideas go nowhere.In The Other S… The Other Side of Innovation: Solving the Execution Challenge (Harvard Business Review (Hardcover))


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[Pub.56DdQ] The Other Side of Innovation: Solving the Execution Challenge (Harvard Business Review (Hardcover)) PDF | by Vijay Govindarajan


The Other Side of Innovation: Solving the Execution Challenge (Harvard Business Review (Hardcover)) by by Vijay Govindarajan

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Super Service Delivering Customer Deserve PDF A5771571e

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Super Service: Seven Keys to Delivering Great Customer Service…Even When You Don’t Feel Like It!…Even When They Don’t Deserve It! PDF




by Jeff Gee : Super Service: Seven Keys to Delivering Great Customer Service…Even When You Don’t Feel Like It!…Even When They Don’t Deserve It!

ISBN : #0071405577 | Date : 1999-07-26

Description :

PDF-17e2a | Unlike other customer service books, Jeff and Valerie Gee’s concise motivational book is written both for executives and managers, but for the millions of front-line workers who serve customers directly. The authors share their straightforward, proven techniques and guidelines for coping with angry customers, minimizing stress, and making customer service providers feel great about doing their jo… Super Service: Seven Keys to Delivering Great Customer Service…Even When You Don’t Feel Like It!…Even When They Don’t Deserve It!


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