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Contact TELUS Business

Business support

Search our support articles for help with specific topics. Learn how to
understand your bill
,
change your rate plan
,
transfer a phone number
,
choose travel coverage
— and so much more.
Man using a laptop with graphics illustrating TELUS support articles

Get help online

Support requests

Get help from a real person. Ask any question to a support agent using our trackable My TELUS ticketing system and get a reply within 7 days.

Book a sales call

Need more information about a TELUS Business product? Ready to make a purchase? Schedule a call with a sales agent and we’ll get you what you need.
Please note, transactions such as 
PIN resets
payment updates
SIM swaps
 and 
data top ups
can only be done via
My TELUS
and will no longer be supported by phone or chat.

My TELUS is the best way to manage your account

Pay bills, check data, change or renew plans, activate travel coverage, track orders—and much more.
Already registered?
A hand holds a smartphone, with a screen displaying a customer’s bill on the My TELUS app.

Self-serve options

Learn how to pay your bill, check your data, manage your services and find answers to common questions all online.

Network and service outages

Report an outage or check for any existing outages impacting your business.

Track your orders

Check the status of your TELUS orders using My TELUS. If you don’t have a My TELUS account yet, you can check the status of your mobility orders using the 
order tracking page
.

Non-urgent assistance

For support with your IT management, cybersecurity, technology strategy and more.

How to escalate your existing concern

If you’ve already contacted TELUS and your issue remains unresolved.

Give us a call

Call sales

Call support

Get in-person assistance

Visit us in store

Discover our products in store and get expert help for all your needs.

Phone repair centre

Check your device’s warranty coverage and get your phone repaired by certified, expert technicians.
Already contacted us?
If you’ve already contacted TELUS and your issue remains unresolved,
expedite your request here
.